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Archive for the ‘Support’ Category
Installing / Uninstalling On A Restricted User Account (Windows NT4/2000 And Above)
24th July 2006
Windows NT4/2000 and above introduces new security levels for users that can restrict access to the registry and files that applications need to operate successfully.
The latest version of TICK v1.50+ (available soon) has had its setup application upgraded to allow restricted users to run the applications by adjusting the access level of the installation/data folders if required. Using versions of the applications before these versions may cause privileged instruction errors to be [...]
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Windows Has Automatically Hidden My Tray / Notification Icon?
24th July 2006
Windows XP and above automatically hides inactive tray / notification icons. Generally speaking this behaviour is not ideal and can be disabled using the following instructions. Right click on the Start button and select Properties. Click the Taskbar page and uncheck the Hide Inactive Icons option. Once OK is selected all hidden icons will be displayed. If you wish to have more flexibility (or if you are using a newer operating system and the Hide Inactive Icon option is not available) choose [...]
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Downloading Using Internet Explorer (Windows XP And Above)
24th July 2006
The version of Internet Explorer that comes preinstalled with Windows XP and above has additional security checks that ensure users do not accidently download files. When you click on a download link Internet Explorer may display an Information Bar at the top of the page. If you wish to continue and download the file you can click on the Information Bar message and select Download File from the menu that is [...]
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User Switching (Windows XP And Above)
24th July 2006
Neither TICK or Sound Control support the new user switching functionality of Windows XP or above. If you wish to switch users you must fully restart Windows. This will avoid issues including the incorrect sound device being selected and unable to access data files the applications need to run successfully. You may find you need to install TICK or Sound Control in each users environment. In most cases you should be able to select the same installation folder but as before installing any [...]
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What Is A MD5 Checksum?
24th July 2006
When a new software release is made a MD5 checksum is created. This checksum is then published together with the file to the web site. After you have downloaded the application you run the file through a MD5 checksum creator and compare this value against the value published to the web site. If both checksums are the same it is unlikely the file has been corrupted, illegally patched or released by someone other than Really Effective. If the verification fails ensure you are downloading the [...]
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How Do I Uninstall?
24th July 2006
If you wish to uninstall a Really Effective product select the uninstall option from either of the following locations.
Start - Programs - Application Name - Uninstall
Start - Settings - Control Panel - Add/Remove Programs
Uninstalling Sound Control will remove all related settings within the registry together with the files installed to your Program Files\Sound Control folder. If you reinstall you will need to respecify your your hot key specifications and other options.
TICK stores [...]
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After Running The Application Missing DLL / Common Control Errors Are Displayed?
10th November 2005
This error is usually displayed when you have not installed the latest patches and updates from Microsoft for your Operating System. The following updates are generally the minimum required to ensure the applications will run with no DLL errors. You should ensure you only install an update that is required for your Operating System. For example, the Dial Up Networking update is for Windows 95 only it is not required for other Operating Systems. Newer Operating Systems generally do not require [...]
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When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed?
2nd June 2004
This error message is usually displayed when you have been cut off from your Internet connection in the middle of downloading the application. You will need to delete the corrupted file from your computer and download the application again. Use the file size and MD5 information provided on the download page to ensure that the file you have downloaded is the correct size and from a reliable source. More information on using MD5 to check the integrity of the download can be found in the Related [...]
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When I Start Sound Control The System Starts To Use 100% CPU Power?
15th February 2004
This problem appears to be related to Norton AntiVirus 2002 and Sound Control's Automatically Display Song Title When It Changes option. It has been reported that users of Norton AntiVirus 2001 can run LiveUpdate to download an update so this CPU usage problem does not occur. It is unclear at this stage whether the program causing this problem is NAV2002 or Sound Control. Whilst investigating this problem users of NAV2002 can continue to use Sound Control but the Automatically Display Song [...]
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How Do I Turn Off The Automatic Disconnect Functionality?
1st January 2004
If TICK is automatically disconnecting your connection to the Internet you can reset this functionality by setting the four text boxes in the Options - Miscellaneous - Disconnect - Hang Up (Set Use Any Time) to zero - 0. If you plan to be on-line for an extended period of time ensure the Date/Time specified above these settings is corrected after you have [...]
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