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Archive for the ‘Support’ Category
What Is A Member Only Release?
16th February 2007
A Member Only release is a special version of an application (usually a new version which is not publicly available) which is made available to members of the web site only. A member of the site has registered to show their interest and support of the freeware applications available. Membership of the site is free. Member only releases facilities are currently not [...]
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What Is Our Policy On Older Or End Of Support Cycle Operating Systems?
25th July 2006
Here at Really Effective we take pride in trying to release our software for all Windows operating systems since Windows 95 and NT4 even after Microsoft no longer officially offers technical support anymore. At the time of writing Windows NT4, 95, 98, 98 Second Edition and Millennium Edition have reached their end of support cycle. This means it is no longer possible to get developer support from Microsoft and many developer tools are no longer supported by their respective manufacturers on [...]
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A Privileged Instruction Error Is Displayed?
24th July 2006
The Privileged Instruction error is known to occur when using TICK with Windows XP or above and the Internal Speaker options have been selected. This problem which is usually solved by adjusting your security level (more information in the Related Posts section below) seems to occur on some installations regardless of your Administrator level. The current workaround is to ensure you have no active dial up networking connections and change your sound options from Internal Speaker to None or [...]
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I Am Not Able To Select / Show Connect Speed?
24th July 2006
Due to various limitations TICK is not able to support connect speed if you use Windows NT4, Windows 2000, Windows XP or above. It is hoped that this limitation will be addressed in a future [...]
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Installing / Uninstalling On A Restricted User Account (Windows NT4/2000 And Above)
24th July 2006
Windows NT4/2000 and above introduces new security levels for users that can restrict access to the registry and files that applications need to operate successfully.
The latest version of TICK v1.50+ (available soon) has had its setup application upgraded to allow restricted users to run the applications by adjusting the access level of the installation/data folders if required. Using versions of the applications before these versions may cause privileged instruction errors to be [...]
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Windows Has Automatically Hidden My Tray / Notification Icon?
24th July 2006
Windows XP and above automatically hides inactive tray / notification icons. Generally speaking this behaviour is not ideal and can be disabled using the following instructions. Right click on the Start button and select Properties. Click the Taskbar page and uncheck the Hide Inactive Icons option. Once OK is selected all hidden icons will be displayed. If you wish to have more flexibility (or if you are using a newer operating system and the Hide Inactive Icon option is not available) choose [...]
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Downloading Using Internet Explorer (Windows XP And Above)
24th July 2006
The version of Internet Explorer that comes preinstalled with Windows XP and above has additional security checks that ensure users do not accidently download files. When you click on a download link Internet Explorer may display an Information Bar at the top of the page. If you wish to continue and download the file you can click on the Information Bar message and select Download File from the menu that is [...]
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User Switching (Windows XP And Above)
24th July 2006
Neither TICK or Sound Control support the new user switching functionality of Windows XP or above. If you wish to switch users you must fully restart Windows. This will avoid issues including the incorrect sound device being selected and unable to access data files the applications need to run successfully. You may find you need to install TICK or Sound Control in each users environment. In most cases you should be able to select the same installation folder but as before installing any [...]
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What Is A MD5 Checksum?
24th July 2006
When a new software release is made a MD5 checksum is created. This checksum is then published together with the file to the web site. After you have downloaded the application you run the file through a MD5 checksum creator and compare this value against the value published to the web site. If both checksums are the same it is unlikely the file has been corrupted, illegally patched or released by someone other than Really Effective. If the verification fails ensure you are downloading the [...]
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How Do I Uninstall?
24th July 2006
If you wish to uninstall a Really Effective product select the uninstall option from either of the following locations.
Start - Programs - Application Name - Uninstall
Start - Settings - Control Panel - Add/Remove Programs
Uninstalling Sound Control will remove all related settings within the registry together with the files installed to your Program Files\Sound Control folder. If you reinstall you will need to respecify your your hot key specifications and other options.
TICK stores [...]
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