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Archive for the ‘Support’ Category
After Running The Application Missing DLL / Common Control Errors Are Displayed?
10th November 2005
This error is usually displayed when you have not installed the latest patches and updates from Microsoft for your Operating System. The following updates are generally the minimum required to ensure the applications will run with no DLL errors. You should ensure you only install an update that is required for your Operating System. For example, the Dial Up Networking update is for Windows 95 only it is not required for other Operating Systems. Newer Operating Systems generally do not require [...]
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When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed?
2nd June 2004
This error message is usually displayed when you have been cut off from your Internet connection in the middle of downloading the application. You will need to delete the corrupted file from your computer and download the application again. Use the file size and MD5 information provided on the download page to ensure that the file you have downloaded is the correct size and from a reliable source. More information on using MD5 to check the integrity of the download can be found in the Related [...]
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When I Start Sound Control The System Starts To Use 100% CPU Power?
15th February 2004
This problem appears to be related to Norton AntiVirus 2002 and Sound Control's Automatically Display Song Title When It Changes option. It has been reported that users of Norton AntiVirus 2001 can run LiveUpdate to download an update so this CPU usage problem does not occur. It is unclear at this stage whether the program causing this problem is NAV2002 or Sound Control. Whilst investigating this problem users of NAV2002 can continue to use Sound Control but the Automatically Display Song [...]
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How Do I Turn Off The Automatic Disconnect Functionality?
1st January 2004
If TICK is automatically disconnecting your connection to the Internet you can reset this functionality by setting the four text boxes in the Options - Miscellaneous - Disconnect - Hang Up (Set Use Any Time) to zero - 0. If you plan to be on-line for an extended period of time ensure the Date/Time specified above these settings is corrected after you have [...]
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Sound Control Is Unable To Control Winamp v3 (but works fine in Winamp v2 and v5)?
21st December 2003
It is recommend you use Winamp v2 or Winamp v5 as Winamp 3 does not support the programming interface which Sound Control uses to remotely control Winamp. A 3rd Party has developed an add-in (called Winamp 2 Plugin Manager) for Winamp 3 which emulates the functionality of Winamp 2 which Sound Control requires. After installing this add-in Sound Control will have limited control over Winamp 3.
Testing was carried out 31 October 2002 if a newer version of Winamp 2 Plugin Manager has been [...]
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An Index Out Of Bounds Error And Duplicate Mixers Are Listed With Multiple Device Support Enabled?
26th August 2002
This is a known problem and is currently being investigated. The current workaround to solve these issues is to disable multiple device support. You may need to uninstall and then reinstall Sound Control if you are unable to display the Options screen. Please note that uninstalling and reinstalling the application will reset your application [...]
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The Software Has Expired Or Requires A Registration Key?
4th August 2002
If your software is about to expire or is requesting a registration key you must download the latest version to remove both of these limitations. Applications now contain no fixed expiry dates, no requirements for registration keys and are 100% freeware. Use the TICK or Sound Control links for a list of the most recent [...]
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The CD Player Hot Keys Do Not Work?
4th August 2002
For the CD Player hot keys to function correctly you must ensure you have an Audio CD in your CD-ROM drive and you have selected the correct CD Drive in the CD Player [...]
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I Have Enabled The Intelligent Last Updated Option In Web Notification But It Does Not Seem To Be Doing Anything?
4th August 2002
The Intelligent Last Updated option allows you to take better advantage of sites which return last updated header information. In TICK prior to v0.50 the size of the web page is calculated each time to see if an update has been carried out. With the Intelligent Last Updated option enabled if the site does not contain frames the last updated date header only will be used to calculate if a page has been updated and the page will not be downloaded to check the size. This means checking for updates [...]
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I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings Or Exit Application?
4th August 2002
You can reset this option by uninstalling the appropriate application by using the Control Panel - Add/Remove Programs functions or the Uninstall shortcut added to the start menu. After uninstalling you should reinstall the application using the latest version from the web site. This will install the application with the default settings that include not hiding the applications notification icon. Please note that uninstalling and reinstalling the application will reset your application [...]
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