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Archive for the ‘Support’ Category
After Running The Application Missing DLL / Common Control Errors Are Displayed?
10/11/2005
This error is usually displayed when you have not installed the latest patches and updates from Microsoft for your Operating System. The following updates are generally the minimum required to ensure the applications will run with no DLL errors. You should ensure you only install an update that is required for your Operating System. For example, the Dial Up Networking update is for Windows 95 only it is not required for other Operating Systems. Newer Operating Systems generally do not require [...]
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When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed?
02/06/2004
This error message is usually displayed when you have been cut off from your Internet connection in the middle of downloading the application. You will need to delete the corrupted file from your computer and download the application again. Use the file size and MD5 information provided on the download page to ensure that the file you have downloaded is the correct size and from a reliable source. More information on using MD5 to check the integrity of the download can be found in the Related [...]
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When I Start Sound Control The System Starts To Use 100% CPU Power?
15/02/2004
This problem appears to be related to Norton AntiVirus 2002 and Sound Control's Automatically Display Song Title When It Changes option. It has been reported that users of Norton AntiVirus 2001 can run LiveUpdate to download an update so this CPU usage problem does not occur. It is unclear at this stage whether the program causing this problem is NAV2002 or Sound Control. Whilst investigating this problem users of NAV2002 can continue to use Sound Control but the Automatically Display Song [...]
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How Do I Turn Off The Automatic Disconnect Functionality?
01/01/2004
If TICK is automatically disconnecting your connection to the Internet you can reset this functionality by setting the four text boxes in the Options - Miscellaneous - Disconnect - Hang Up (Set Use Any Time) to zero - 0. If you plan to be on-line for an extended period of time ensure the Date/Time specified above these settings is corrected after you have [...]
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Sound Control Is Unable To Control Winamp v3 (but works fine in Winamp v2 and v5)?
21/12/2003
It is recommend you use Winamp v2 or Winamp v5 as Winamp 3 does not support the programming interface which Sound Control uses to remotely control Winamp. A 3rd Party has developed an add-in (called Winamp 2 Plugin Manager) for Winamp 3 which emulates the functionality of Winamp 2 which Sound Control requires. After installing this add-in Sound Control will have limited control over Winamp 3.
Testing was carried out 31 October 2002 if a newer version of Winamp 2 Plugin Manager has been [...]
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