Really Effective

None of our products are officially supported or tested using the Windows Vista operating system.

However, as more and more people are using Windows Vista this post will be updated with any significant problems (and resolutions) that are reported by users with this operating system.

This is not an exhaustive list and due to several fundamental changes in the Vista operating system it is expected that there may be issues especially with respect to volume adjustment and installation.

Sound Control

• Volume adjustment does not work - there are no known workarounds or resolutions for this issue.

TICK

• No reported problems

Before a piece of software is made available to a wider audience software developers usually release a set of BETA releases that allow the potential audience of the application to provide feedback before the final release is made. This feedback usually includes details of parts of the application that do not function correctly on their specific hardware or details of changes they would like implemented.  BETA releases however by their nature are usually contain problems, are feature incomplete (for example, unable to import previous settings) and may not be compatible with any existing version of the application installed. This generally means BETA releases are not recommended to be installed in a production environment or by inexperienced users.  A more detailed explanation of what a BETA release is and the full software release cycle can be found on Wikipedia.

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• What Is A MD5 Checksum?
• What Is A Member Only Release?

Here at Really Effective we take pride in trying to release our software for all Windows operating systems since Windows 95 and NT4 even after Microsoft no longer officially offers technical support anymore. At the time of writing Windows NT4, 95, 98, 98 Second Edition and Millennium Edition have reached their end of support cycle. This means it is no longer possible to get developer support from Microsoft and many developer tools are no longer supported by their respective manufacturers on these platforms. Although here at Really Effective we will try to continue to support these operating systems it will inevitably result in specific functionality being disabled in future releases for end of support cycle operating systems or at worse the operating system no longer being supported at all. This will unfortunately mean new releases, updates and bug fixes may not work unless you upgrade your operating system. If you have any queries on this policy please use the Contact Us link or refer to the official Microsoft article.

The Privileged Instruction error is known to occur when using TICK with Windows XP or above and the Internal Speaker options have been selected. This problem which is usually solved by adjusting your security level (more information in the Related Posts section below) seems to occur on some installations regardless of your Administrator level. The current workaround is to ensure you have no active dial up networking connections and change your sound options from Internal Speaker to None or Wave. Instructions for setting up Wave can be found in the help file. The Internal Speaker option directly accesses the internal speaker which is no longer possible due to restrictions that Microsoft have imposed with some Windows XP or above installations.

Related Posts

• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

Due to various limitations TICK is not able to support connect speed if you use Windows NT4, Windows 2000, Windows XP or above. It is hoped that this limitation will be addressed in a future release.

If you are installing / uninstalling in a restricted user environment and the setup application is telling you to use an account with Administrator or Power User privileges follow the instructions below.

1. Log In using your restricted user account credentials - the account where you want the application to be installed or uninstalled from.
2. Click Start - Settings - Control Panel - Users and Passwords. You will need to enter the User Name and Password of an Administrator.
3. View Properties on the restricted user you are installing the application for and click the Group Membership tab.
4. Select Other - Administrators and click OK twice. You may be prompted to log out and back in again.
5. Install the application by double clicking on the downloaded file. You should uncheck the Launch Application option to avoid it interfering with the following step.
6. Once installation has completed use the Users and Passwords applet to return the user to their Restricted User access level. Like before you will be prompted to log off and back on again.
7. Start - Programs - Application Name will contain shortcuts for starting the appplication, viewing the readme and displaying the help file.

You should avoid using the Run As command as this can confuse the installation process causing shortcuts to be created in the wrong user accounts.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

Windows XP and above automatically hides inactive tray / notification icons. Generally speaking this behaviour is not ideal and can be disabled using the following instructions. Right click on the Start button and select Properties. Click the Taskbar page and uncheck the Hide Inactive Icons option. Once OK is selected all hidden icons will be displayed. If you wish to have more flexibility choose the Customize button on the Taskbar page and select which icons you wish to hide.

The version of Internet Explorer that comes preinstalled with Windows XP and above has additional security checks that ensure users do not accidently download files. When you click on a download link Internet Explorer may display an Information Bar at the top of the page. If you wish to continue and download the file you can click on the Information Bar message and select Download File from the menu that is displayed.