Posts Tagged ‘Contact Us’

What Is Our Policy On Older Or End Of Support Cycle Operating Systems?

25th July 2006

Here at Really Effective we take pride in trying to release our software for all Windows operating systems since Windows 95 and NT4 even after Microsoft no longer officially offers technical support anymore. At the time of writing Windows NT4, 95, 98, 98 Second Edition and Millennium Edition have reached their end of support cycle. This means it is no longer possible to get developer support from Microsoft and many developer tools are no longer supported by their respective manufacturers on these platforms. Although here at Really Effective we will try to continue to support these operating systems it will inevitably result in specific functionality being disabled in future releases for end of support cycle operating systems or at worse the operating system no longer being supported at all. This will unfortunately mean new releases, updates and bug fixes may not work unless you upgrade your operating system. If you have any queries on this policy please use the link or refer to the official Microsoft article.

How Do I Uninstall?

24th July 2006

If you wish to uninstall a Really Effective product select the uninstall option from either of the following locations.

Start - Programs - Application Name - Uninstall
Start - Settings - Control Panel - Add/Remove Programs

Uninstalling will remove all related settings within the registry together with the files installed to your Program Files\ folder. If you reinstall you will need to respecify your your hot key specifications and other options.

stores it settings in the registry and within the Program Files\\Logs folder (older versions may also store files directly within the folder). Uninstalling will remove corresponding settings from within the registry and files installed to your Program Files\ folder. Any files created after you installed (for example your \Logs folder containing your call log should not be removed. If you reinstall you will need to respecify you time bands and other options.

Before uninstalling or reinstalling any software you should ensure you have adequate backups of your data files, installing or uninstalling Really Effective products should be no exception to this rule.

If you have not been happy with your experience of using a Really Effective product please use the facilities above to provide feedback.

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When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed?

2nd June 2004

This error message is usually displayed when you have been cut off from your Internet connection in the middle of downloading the application. You will need to delete the corrupted file from your computer and download the application again. Use the file size and MD5 information provided on the download page to ensure that the file you have downloaded is the correct size and from a reliable source. More information on using MD5 to check the integrity of the download can be found in the Related Posts section below. If you continue to download a corrupted version delete your temporary internet files and try again. If you still experience problems use the link above and confirm you have followed these instructions and request the application to be emailed to you. Remember to indicate what application you require.

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Server Move and General Health Update

16th May 2004

Over the weekend the Really Effective web site has moved to a new server. If you experience any problems please use the contact details at the top of each page. I am feeling somewhat better and are gradually trying to build up to full strength. I expect to answer outstanding e-mails by the end of the coming weekend. If you do not get a reply soon please resend your query or use the facility at the top of the page. Please remember that emails are answered in my limited spare time so please be patient.


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