Really Effective

The Privileged Instruction error is known to occur when using TICK with Windows XP or above and the Internal Speaker options have been selected. This problem which is usually solved by adjusting your security level (more information in the Related Posts section below) seems to occur on some installations regardless of your Administrator level. The current workaround is to ensure you have no active dial up networking connections and change your sound options from Internal Speaker to None or Wave. Instructions for setting up Wave can be found in the help file. The Internal Speaker option directly accesses the internal speaker which is no longer possible due to restrictions that Microsoft have imposed with some Windows XP or above installations.

Related Posts

• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

If you are installing / uninstalling in a restricted user environment and the setup application is telling you to use an account with Administrator or Power User privileges follow the instructions below.

1. Log In using your restricted user account credentials - the account where you want the application to be installed or uninstalled from.
2. Click Start - Settings - Control Panel - Users and Passwords. You will need to enter the User Name and Password of an Administrator.
3. View Properties on the restricted user you are installing the application for and click the Group Membership tab.
4. Select Other - Administrators and click OK twice. You may be prompted to log out and back in again.
5. Install the application by double clicking on the downloaded file. You should uncheck the Launch Application option to avoid it interfering with the following step.
6. Once installation has completed use the Users and Passwords applet to return the user to their Restricted User access level. Like before you will be prompted to log off and back on again.
7. Start - Programs - Application Name will contain shortcuts for starting the appplication, viewing the readme and displaying the help file.

You should avoid using the Run As command as this can confuse the installation process causing shortcuts to be created in the wrong user accounts.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

Neither TICK or Sound Control support the new user switching functionality of Windows XP or above. If you wish to switch users you must fully restart Windows. This will avoid issues including the incorrect sound device being selected and unable to access data files the applications need to run successfully. You may find you need to install TICK or Sound Control in each users environment. In most cases you should be able to select the same installation folder but as before installing any application it is recommended you backup your data files. For example, your TICK Log folder which is normally found in c:\program files\tick. It is also important if you are experiencing issues to ensure all users have Administration level privileges.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?

Windows NT/2000 and above introduces new security levels for users that can restrict access to the registry and files that Sound Control and TICK need to operate successfully. It is also important to ensure all users have Administrator level privileges especially whilst installing the applications. The latest versions of both Sound Control and TICK have had their setup application upgraded to allow restricted users to run the applications by adjusting the access level of the installation/data folders if required. You must still install from a user with Administrator level privileges. This fix is not available to Windows NT4 users who should ensure they continue to run the application with a user with Administrator level privileges.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

If you wish to uninstall a Really Effective product select the uninstall option from either of the following locations.

Start - Programs - Application Name - Uninstall
Start - Settings - Control Panel - Add/Remove Programs

Uninstalling Sound Control will remove all related settings within the registry together with the files installed to your Program Files\Sound Control folder. If you reinstall you will need to respecify your your hot key specifications and other options.

TICK stores it settings in the registry and within the Program Files\TICK\Logs folder (older versions may also store files directly within the TICK folder). Uninstalling will remove corresponding settings from within the registry and files installed to your Program Files\TICK folder. Any files created after you installed (for example your TICK\Logs folder containing your call log should not be removed. If you reinstall you will need to respecify you time bands and other options.

Before uninstalling or reinstalling any software you should ensure you have adequate backups of your data files, installing or uninstalling Really Effective products should be no exception to this rule.

If you have not been happy with your experience of using a Really Effective product please use the Contact Us facilities above to provide feedback.

Related Posts

• A Privileged Instruction Error Is Displayed?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

You can reset this option by uninstalling the appropriate application by using the Control Panel - Add/Remove Programs functions or the Uninstall shortcut added to the start menu. After uninstalling you should reinstall the application using the latest version from the web site. This will install the application with the default settings that include not hiding the applications notification icon. Please note that uninstalling and reinstalling the application will reset your application settings. Whilst uninstalling an error message may be displayed asking you to close all running instances of the application. As the notification icon has been hidden giving you no means of closing the application you should display the Task Manager - Processes tab using the CTRL-ALT-DEL key press and locate sc.exe / tick.exe in the list and end the process. This will cause all unsaved data to be lost.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

f you have set-up a rogue hot key for example CTRL+ALT+SHIFT and Q to increase the volume of the main mixer but the CTRL+ALT+SHIFT dropdown has been accidentally set to NONE meaning the Q key will operate the increase volume can cause issues. This case would be easy to notice as whenever you pressed the Q key the volume would increase other hot keys are not as easy to track down. To solve this problem follow the steps below. Please note that uninstalling and reinstalling the application will reset your application settings.

• Uninstall Sound Control. This will remove all Sound Control hot key configurations and other settings. Refer to the Related Posts links below if you require more information on uninstalling applications.
• Reinstall and run Sound Control
• Check the key(s) that were not functioning correctly now work before carrying out any configuration within Sound Control.
• Gradually and carefully add your hot keys to Sound Control ensure that none are misconfigured.

Installing the Winamp International Packs (or using an Non English version of Winamp) may cause the Winamp hot keys to malfunction.

If you are using Sound Control for changing sound volumes from within games and if the game switches Windows “off” the hot keys cannot be processed.

When using the numerical key pad you may need to ensure that you enter the hot keys with the NUM LOCK key off.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• User Switching (Windows XP And Above)