Really Effective

Due to various limitations TICK is not able to support connect speed if you use Windows NT4, Windows 2000, Windows XP or above. It is hoped that this limitation will be addressed in a future release.

Neither TICK or Sound Control support the new user switching functionality of Windows XP or above. If you wish to switch users you must fully restart Windows. This will avoid issues including the incorrect sound device being selected and unable to access data files the applications need to run successfully. You may find you need to install TICK or Sound Control in each users environment. In most cases you should be able to select the same installation folder but as before installing any application it is recommended you backup your data files. For example, your TICK Log folder which is normally found in c:\program files\tick. It is also important if you are experiencing issues to ensure all users have Administration level privileges.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?

Windows NT/2000 and above introduces new security levels for users that can restrict access to the registry and files that Sound Control and TICK need to operate successfully. It is also important to ensure all users have Administrator level privileges especially whilst installing the applications. The latest versions of both Sound Control and TICK have had their setup application upgraded to allow restricted users to run the applications by adjusting the access level of the installation/data folders if required. You must still install from a user with Administrator level privileges. This fix is not available to Windows NT4 users who should ensure they continue to run the application with a user with Administrator level privileges.

Related Posts

• A Privileged Instruction Error Is Displayed?
• How Do I Uninstall?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

If you wish to uninstall a Really Effective product select the uninstall option from either of the following locations.

Start - Programs - Application Name - Uninstall
Start - Settings - Control Panel - Add/Remove Programs

Uninstalling Sound Control will remove all related settings within the registry together with the files installed to your Program Files\Sound Control folder. If you reinstall you will need to respecify your your hot key specifications and other options.

TICK stores it settings in the registry and within the Program Files\TICK\Logs folder (older versions may also store files directly within the TICK folder). Uninstalling will remove corresponding settings from within the registry and files installed to your Program Files\TICK folder. Any files created after you installed (for example your TICK\Logs folder containing your call log should not be removed. If you reinstall you will need to respecify you time bands and other options.

Before uninstalling or reinstalling any software you should ensure you have adequate backups of your data files, installing or uninstalling Really Effective products should be no exception to this rule.

If you have not been happy with your experience of using a Really Effective product please use the Contact Us facilities above to provide feedback.

Related Posts

• A Privileged Instruction Error Is Displayed?
• I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings?
• Installation On Windows NT/2000 And Above
• Installing / Uninstalling On A Restricted User Account (Windows 2000 And Above)
• Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
• User Switching (Windows XP And Above)

This error is usually displayed when you have not installed the latest patches and updates from Microsoft for your Operating System. The following updates are generally the minimum required to ensure the applications will run with no DLL errors. You should ensure you only install an update that is required for your Operating System. For example, the Dial Up Networking update is for Windows 95 only it is not required for other Operating Systems. Newer Operating Systems generally do not require any additional patches or updates for the applications to run. Links to available updates can also be found below.

Windows 95 / 98 / NT4: Common Controls Update
Windows 95: Dial Up Networking v1.3 Update (no longer officially available)
Windows 95: Winsock v2 Update (no longer officially available)
Windows 95: Winsock v2 and DUN v1.3 Year 2000 Update (no longer officially available)

Windows NT4 Workstation
Service Pack 6
rasapi.dll: Ensure you have a My Computer - Dial Up Networking icon.  If not install Dial Up Networking from the Windows NT installation media - rasapi.dll should then be installed.

If TICK is automatically disconnecting your connection to the Internet you can reset this functionality by setting the four text boxes in the Options - Miscellaneous - Disconnect - Hang Up (Set Use Any Time) to zero - 0. If you plan to be on-line for an extended period of time ensure the Date/Time specified above these settings is corrected after you have connected.

The full rewrite of TICK is progressing well however slower than expected due to other more important commitments and continued illness. Quality, reliability and ease of updating are the most important factors in future releases which I hope all will agree are essential for success. Several people have contacted me to be early BETA testers and a release is due to made in the coming weeks to get initial feedback. The expected release due during November wll now be more likely during the Christmas period but if my condition improves this may change. If you want to be considered as a BETA tester please contact me using the e-mail address at the end of this page. If you do not wish to be a BETA tester but still have feedback remember not to hold back and let your opinions known now rather than later.

It is hoped an early BETA release will be made available soon which should include basic session logging for both Dial Up Networking and Cable/ADSL Router users. TICK Plus is going to be much more focused on the functionality provided to allow for easier and more frequent updates. If you have any functionality you particularly use in TICK or new features you would like to be considered please provide feedback by using the e-mail address at the end of this page.