Really Effective - High Quality Freeware and Shareware Software For Windows
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Welcome to the Sound Control support page. This page allows you to review a list of frequently asked questions on Sound Control. If your query is not listed please use the Contact Us link that can be found at the top of this page. For further information on the questions and answers available click the appropriate question link below:
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Frequently Asked Questions
– After Running The Application Missing DLL / Common Control Errors Are Displayed? (10 November 2005)
– When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed? (02 June 2004)
– When I Start Sound Control The System Starts To Use 100% CPU Power? (15 February 2004)
– Sound Control Is Unable To Control Winamp v3 (but works fine in Winamp v2 and v5)? (21 December 2003)
– An Index Out Of Bounds Error And Duplicate Mixers Are Listed With Multiple Device Support Enabled? (26 August 2002)
– Why Has The Name Been Changed From Sound Control Plus To Sound Control? (04 August 2002)
– TICK / Sound Control Has Expired Or Requires A Registration Key? (04 August 2002)
– How Do I Remove A Hot Key? (04 August 2002)
– How Do I Backup My Configuration? (04 August 2002)
– The CD Player Hot Keys Do Not Work? (04 August 2002)
– The Winamp Hot Keys Indicated With A * Do Not Work? (04 August 2002)
– Why Does The On Screen Display Scroll The Winamp Song Title? (04 August 2002)
– I Have Adjusted The Speaker Balance And The Sound Volume Adjustments Have Now Become Erratic? (04 August 2002)
– Large Blocks Of Colour / Black Rectangles Are Drawn In The On Screen Display. (04 August 2002)
– How Do I Hide The Standard Windows Sound Mixer Tray Icon? (04 August 2002)
– I Have Hidden The Tray Icon And Now I Cannot Change Any Of My Settings? (04 August 2002)
– Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly? (04 August 2002)

After Running The Application Missing DLL / Common Control Errors Are Displayed?
This error is usually displayed when you have not installed the latest patches and updates from Microsoft for your Operating System. The following updates are generally the minimum required to ensure the applications will run with no DLL errors. You should ensure you only install an update that is required for your Operating System. For example, the Dial Up Networking update is for Windows 95 only it is not required for other Operating Systems. Newer Operating Systems generally do not require any additional patches or updates for the applications to run.

All Applications
Windows 95 / 98 / NT4: Common Controls Update

TICK
Windows 95: Dial Up Networking v1.3 Update
Windows 95: Winsock v2 Update
Windows 95: Winsock v2 and DUN v1.3 Year 2000 Update

Windows NT4 Workstation
Service Pack 6
rasapi.dll: Ensure you have run My Computer - Dial Up Networking
(10 November 2005) back to frequently asked questions

When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed?
This error message is usually displayed when you have been cut off from your Internet connection in the middle of downloading the application. You will need to delete the corrupted file from your computer and download the application again. Use the file size information provided on the download page to ensure that the file you have downloaded is the correct size. If you continue to download a corrupted version delete your temporary internet files and try again. If you continue to have problems use the Contact Us link above and confirm you have followed these intructions and request the application to be emailed to you. Remember to indicate what application you require.
(02 June 2004) back to frequently asked questions

When I Start Sound Control The System Starts To Use 100% CPU Power?
This problem appears to be related to Norton AntiVirus 2002 and Sound Control's Automatically Display Song Title When It Changes option. It has been reported that users of Norton AntiVirus 2001 can run LiveUpdate to download an update so this CPU usage problem does not occur. It is unclear at this stage whether the program causing this problem is NAV2002 or Sound Control. Whilst investigating this problem users of NAV2002 can continue to use Sound Control but the Automatically Display Song Title option must be unchecked / off. This problem also affected NAV2003. It however appears a LiveUpdate in NAV2003 and/or using Winamp v5 seems to solve this problem and the Automatically Display Song Title can be used if required.
(15 February 2004) back to frequently asked questions

Sound Control Is Unable To Control Winamp v3 (but works fine in Winamp v2 and v5)?
It is recommend you use Winamp v2 or Winamp v5 as Winamp 3 does not support the programming interface which Sound Control uses to remotely control Winamp. The plugin mentioned in this FAQ entry appears to be no longer available - to use Sound Control you must use either Winamp v2, v5 or later. A 3rd Party has developed an add-in (called Winamp 2 Plugin Manager) for Winamp 3 which emulates the functionality of Winamp 2 which Sound Control requires. After installing this add-in Sound Control will have limited control over Winamp 3.

Testing was carried out 31 October 2002 if a newer version of Winamp 2 Plugin Manager has been released since more support may now be available.

The following hot key functions work:
The following hot key functions do not work:
Sound Control will never fully support Winamp 3 it is recommend you use Winamp v5 or Winamp v2.
(21 December 2003) back to frequently asked questions

An Index Out Of Bounds Error And Duplicate Mixers Are Listed With Multiple Device Support Enabled?
This is a known problem and is currently being investigated. The current workaround to solve these issues is to disable multiple device support. You may need to uninstall and then reinstall Sound Control if you are unable to display the Options screen. Please note that uninstalling and reinstalling the application will reset your application settings.
(26 August 2002) back to frequently asked questions

Why Has The Name Been Changed From Sound Control Plus To Sound Control?
In anticipation of an enhanced version of Sound Control is was decided that the previous version would be called Sound Control and the enhanced version Sound Control Plus.
(04 August 2002) back to frequently asked questions

TICK / Sound Control Has Expired Or Requires A Registration Key?
If your version of Sound Control or TICK has or is about to expire or is requesting a registration key you must download the latest version to remove both of these limitations. If you are a Sound Control user click here alternatively TICK users should click here. Both applications now contain no fixed expiry dates, no requirements for registration keys and are 100% freeware.
(04 August 2002) back to frequently asked questions

How Do I Remove A Hot Key?
To clear a hot key assignment reset the drop down to None and press Shift, Alt or Ctrl in the key assignment field.
(04 August 2002) back to frequently asked questions

How Do I Backup My Configuration?
The application settings are stored in the registry at the following key HKEY_CURRENT_USER\Software\Really Effective. Use regedit to locate and highlight this key folder (or specific sub folder if you have more than one Really Effective application installed). Select Export Registry File from the Registry menu specifying an appropriate filename. Settings can now be recovered by double clicking on the generated file, by right clicking and selecting merge or by loading regedit and selecting Import Registry File from the Registry menu depending on your version of regedit. This procedure is only recommended for experienced computer users. If you are planning to transfer your settings to a new PC you must be running the same base platform - for example, Windows 2000 to Windows 2000 is compatible but Windows 2000 to Windows 98 is not. If you are not familiar on how to use the registry or you do not know how to backup/restore before making changes it is not recommended you follow this procedure.
(04 August 2002) back to frequently asked questions

The CD Player Hot Keys Do Not Work?
For the CD Player hot keys to function correctly you must ensure you have an Audio CD in your CD-ROM drive and you have selected the correct CD Drive in the CD Player options.
(04 August 2002) back to frequently asked questions

The Winamp Hot Keys Indicated With A * Do Not Work?
Hot keys indicated with a * are not directly supported by Winamp's development language. To support these hot keys Sound Control activates the command in Winamp by using the appropriate Winamp menu hot key. You must ensure when Sound Control is sending the command to Winamp you are not holding down any of the hot key keys used to activate the command. You may find increasing the Interface Delay option will assist if you experience persistent problems.
(04 August 2002) back to frequently asked questions

Why Does The On Screen Display Scroll The Winamp Song Title?
You have the scroll song name option enabled in Winamp. You can disable this option from within Winamp in the Preferences - Options - Display group of settings. When using Sound Control with the On Screen Display enabled it is recommended the Scroll Song Name option in Winamp is disabled.
(04 August 2002) back to frequently asked questions

I Have Adjusted The Speaker Balance And The Sound Volume Adjustments Have Now Become Erratic?
The speaker balance is implemented by adjusting the left and right speaker volumes independently. At present Sound Control does not support the independant adjustment of the left and right channels.
(04 August 2002) back to frequently asked questions

Large Blocks Of Colour / Black Rectangles Are Drawn In The On Screen Display.
Some fonts do not appear to support the Outline feature. Either switch to a different font (e.g. Arial) or uncheck the Outline option.
(04 August 2002) back to frequently asked questions

How Do I Hide The Standard Windows Sound Mixer Tray Icon?
To hide the standard Windows Sound mixer following these steps:
  1. Open the Windows control panel (Start - Settings - Control Panel)
  2. Double click "Multimedia"
  3. Uncheck "Show Volume Control On The Taskbar"
Different versions of Windows may have slight variations on the positioning of the option. Generally the options can be found within the Multimedia Control Panel applet.
(04 August 2002) back to frequently asked questions

I Have Hidden The Tray Icon And Now I Cannot Change Any Of My Settings?
You can reset this option by uninstalling the appropriate application by using the Control Panel - Add/Remove Programs or the Uninstall shortcut added to the start menu. Please note that uninstalling and reinstalling the application will reset your application settings.
(04 August 2002) back to frequently asked questions

Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly?
If you have set-up a rogue hot key for example CTRL+ALT+SHIFT and Q to increase the volume of the main mixer but the CTRL+ALT+SHIFT dropdown has been accidentally set to NONE meaning the Q key will operate the increase volume can cause issues. This case would be easy to notice as whenever you pressed the Q key the volume would increase other hot keys are not as easy to track down. To solve this problem follow the steps below. Please note that uninstalling and reinstalling the application will reset your application settings.

Installing the Winamp International Packs (or using an Non English version of Winamp) may cause the Winamp hot keys to malfunction.

If you are using Sound Control for changing sound volumes from within games and if the game switches Windows "off" the hot keys cannot be processed.

When using the numerical key pad you may need to ensure that you enter the hot keys with the NUM LOCK key off.
(04 August 2002) back to frequently asked questions
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