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Support
Welcome to the Support section where all product related support queries can be found. If you are looking for support on a specific product please use the menu and choose the appropriate page for your product. The product related pages list features, screenshots, downloads and support questions and answers for only the selected product allowing you to find the information you require quicker. You may also find using the search facility a helpful tool in locating a solution to your problem. For your convenience the list is alphabetised. If you are still experiencing a problem please contact us and we will try to help you with your query.
- A Privileged Instruction Error Is Displayed? (24th July 2006)
- After Running The Application Missing DLL / Common Control Errors Are Displayed? (10th November 2005)
An Index Out Of Bounds Error And Duplicate Mixers Are Listed With Multiple Device Support Enabled? (26th August 2002)
Can I Carry Out Enhanced Log File Analysis Within Spreadsheets, Databases and Direct Access? (4th August 2002)- Downloading Using Internet Explorer (Windows XP And Above) (24th July 2006)
- How Do I Backup My Configuration? (4th August 2002)
- How Do I Hide The Standard Windows Sound Mixer Tray / Notification Icon? (4th August 2002)
- How Do I Remove A Hot Key Assignment? (4th August 2002)
- How Do I Turn Off The Automatic Disconnect Functionality? (1st January 2004)
- How Do I Uninstall? (24th July 2006)
- How Secure Are The Details Being Stored Within The Password Database? (4th August 2002)
- I Am Not Able To Select / Show Connect Speed? (24th July 2006)
- I Have Added A New Dial Up Networking Connectoid But It Is Not Being Listed In TICK? (4th August 2002)
- I Have Adjusted The Speaker Balance And The Sound Volume Adjustments Have Now Become Erratic? (4th August 2002)
- I Have Enabled The Intelligent Last Updated Option In Web Notification But It Does Not Seem To Be Doing Anything? (4th August 2002)
- I Have Hidden The Tray / Notification Icon And Now I Cannot Change Any Of My Settings Or Exit Application? (4th August 2002)
- I Have Reached The Maximum Limit Of Excludes Within The Auto Notification Functionality? (4th August 2002)
- I Use Large Fonts And The Configuration Screens Are Difficult To Read. (4th August 2002)
- I Use The 640x480 Display Resolution And I Cannot See The OK and Cancel Buttons. (4th August 2002)
- Installing / Uninstalling On A Restricted User Account (Windows NT4/2000 And Above) (24th July 2006)
- Large Blocks Of Colour / Black Rectangles Are Drawn In The On Screen Display? (4th August 2002)
- List Of None Winamp Compatible Players For Sound Control (4th October 2009)
- List Of Winamp Compatible Players For Sound Control (29th December 2008)
- Not Enough Decimal Places Are Being Used? (4th August 2002)
- Some Of The Hot Keys Or Standard Keyboards Keys Do Not Seem To Be Working Correctly? (4th August 2002)
- Sound Control Is Unable To Control Winamp v3 (but works fine in Winamp v2 and v5)? (21st December 2003)
- The Auto Disconnect After Idle Feature Incorrectly Activates (Or Does Not Activate) Even Though I Am Actively (Or Not Actively) Using The Internet Connection? (4th August 2002)
- The CD Player Hot Keys Do Not Work? (4th August 2002)
- The Software Has Expired Or Requires A Registration Key? (4th August 2002)
- The Winamp Hot Keys Indicated With An Asterisk Do Not Work? (4th August 2002)
- User Switching (Windows XP And Above) (24th July 2006)
- Volume/Mute Not Supported Is Displayed Instead Of The Appropriate Mixer Controls (6th March 2009)
- What Is A BETA Release? (16th February 2007)
- What Is A MD5 Checksum? (24th July 2006)
- What Is A Member Only Release? (16th February 2007)
- What Is Our Policy On Older Or End Of Support Cycle Operating Systems? (25th July 2006)
- When I Am Trying To Install A Message The Setup Files Are Corrupted Is Displayed? (2nd June 2004)
- When I Start Sound Control The System Starts To Use 100% CPU Power? (15th February 2004)
- When Internet Connection Sharing (ICS) Is Installed Tick Does Not Operate As Expected? (4th August 2002)
- Why Does The On Screen Display Scroll The Winamp Song Title? (4th August 2002)
- Why Has The Name Been Changed From Sound Control Plus To Sound Control? (4th August 2002)
- Windows 7 Compatibility Notes (11th June 2009)
- Windows Has Automatically Hidden My Tray / Notification Icon? (24th July 2006)
- Windows Vista Compatibility Notes (2nd August 2008)
